Maintenance and field service · India
Plant maintenance and field service software for India. Preventive schedules, breakdown work orders, spares, technicians and AMCs.
A CMMS inside the ERP. For textile, garment, auto-component, food and pharma plants with machines that run in hours. For makers and dealers of machinery, HVAC, lifts, DG sets and solar who service equipment at customer sites under AMCs. For hospitals and campuses with equipment to keep running.
Book a demo How preventive service runsThe work and the people
Scheduling and dispatch: tasks, technicians and work orders in one view
Three screens from field service. Open tasks wait in a queue with their hours. Dispatch puts each task against a technician. And work orders show what is open, assigned and running.
Ready to assign
Field-service task queue
The work. The team. One view.
Assigned work across service and maintenance.
Track the workload
6 tasks · 2 skills
The equipment register
The CMMS: every machine, its location, its running hours, its history.
Maintenance starts with a list of what you have. Each machine is a record. Everything that happens to it hangs off that record.
- The record
- Category, class, location on the shop floor, manufacturer, the parts fitted to it. The same machine is a fixed asset on the finance side.
- Running hours
- Run start, run stop, running hours per machine. A counter reading can be logged too. Preventive service is planned from these.
- Downtime, with the reason
- Every stop has a reason code and a cause. The dashboard splits downtime into preventive, breakdown and corrective, and shows MTTR and MTBF per machine.
Preventive maintenance
Service by hours or by date. The schedule makes the work orders.
- Maintenance strategies
- For each type of machine, what is done and how often: every 500 running hours, every quarter, every year. Tasks, tools and spares are on the strategy.
- Automatic schedules
- The schedule creates the work orders on time. A schedule can require completion before the next one is due.
- Spares reserved
- The spares on a schedule are listed with their warehouse and bin. The store knows what the next service needs before the technician asks.
Breakdown maintenance
A breakdown is a service request. The request becomes a work order.
- The request
- The operator raises a request on the machine. Priority, the fault, the time. The maintenance head sees it at once.
- The work order
- Tasks, the technician, the tools, the spares issued from the store, a checklist to sign off. Start and finish times give the repair time.
- The work log
- What was found, what was done, what was replaced. The next technician reads it before opening the machine.
- The cost
- Spares, technician time and outside service land on the machine. The machines that cost the most to keep running are the first to review.
Field service
Equipment at your customers' sites, under AMC.
For companies that sell and service machinery, HVAC, lifts, DG sets or solar plants. The installed base is a list of serviceable products at customer sites. The contract says what is covered and until when.
- Service contracts
- Start date, end date, renewal type and the cancel-before days on the contract. The report shows what renews next month.
- The field request
- A customer calls. The request holds the site, the equipment, the fault and the estimated task and travel time. The technician is assigned by skill and location.
- Done, confirmed by OTP
- The technician records the actual task and travel time. The customer confirms the visit with an OTP on their phone. The invoice is raised from the request.
- Technicians by skill
- Each technician has skills with a level. Open tasks show the skills they need. Scheduling is drag and drop onto the technician, by day.
Scheduling and dispatch
Open tasks on the left. Technicians on the right.
Field requests and work orders in one queue, with the skills each needs. Drag one onto a technician for the day. The estimate, the customer and the location travel with it.
Reports
Pending by customer and by priority. Hours, travel, revenue.
- Pending requests
- By customer and by priority. The critical ones on top.
- Technician utilisation
- Man-hours per technician, average task time, average travel time. Who is busy, and where the day goes.
- Revenue by month
- Field service invoiced per month, against the contracts.
What it costs
Per user, for the maintenance and service team. Part of the ERP.
₹1,999 per user per month for the maintenance head, the planners and the service desk. Technicians who only close their own work orders are users too. The module is part of Onfinity, with the stores, purchase and assets it draws on.
Every edition, and what is not in the licence: the pricing page. The asset side: fixed asset management. The spares: inventory.
Bring your machine list and last month's breakdowns.
The demo loads the machines, plans one preventive schedule, and runs one breakdown from request to work order to cost.
Book a demo Manufacturing in Onfinity