Partner Program
Whether you want to build, sell or service Infinity solutions - there’s a place for all level of expertise with out partner ecosystem.
Benefits for Partners
Visibility on Partner Directory
No Partnership Fee
20% Margin on products sold
Year on Year revenue on renewals
Services Revenue
Lead Sharing Program
Partner Portal Access
Are you an ISV and are looking for a new platform to develop your own solution?
Explore the ISV Partnership
Dedicate Resources on Service Provision and Sales
Training and Certification on Onfinity Products
Maintain high quality in customer services and support
How we support partners?
01
Access to all applications
02
Presales images for all solutions
03
Presales videos and training
04
Free access to all trainings
05
Unlimited support tickets
Frequently Asked Questions
The Partner Portal is a cloud-based platform for partners to manage their activities and support requests.
You can register by visiting our website and filling out the registration form.
In the Partner Portal, you can raise tickets, receive tickets from your customers, solve tickets, and update their statuses.
You can raise a ticket by going to the ticket management section and filling out the required information.
Yes, you can view and manage tickets raised by your customers in the portal.
If you need more support, you can escalate a ticket directly in the portal to our team.
Your Actionable show leads in your pipeline, leads to follow up on this week, and pending invoices to pay.
Yes, you can track the performance of your leads through the statistics in the Partner Portal.
Recent Updates provide information about leads, invoices, and customer tickets for the current week.
Recent Updates are refreshed daily to provide you with the most current information.
Yes, you can set up notifications in your account settings to receive updates.
You can view your tickets under the "My Tickets" section, which shows open tickets, tickets waiting on customers, and resolved tickets.
Your total outstanding balance is displayed in the portal for easy access.
Yes, you can access demonstration links in the Partner Portal for hands-on experience with system functionalities, modifications, and customizations. If you need specific training or assistance, feel free to contact our support team.
You can view your customer count and total leads count in the dashboard of the Partner Portal.
The portal provides statistics on customers, leads, and prospect ratios to help you analyze your performance.
You can manage leads through the lead management feature in the portal.
Billing information, including invoices, is available in the billing section of the Partner Portal.
The LMS includes training materials and resources to help you improve your skills.
Release notes are available in the portal to keep you informed about new features and updates.
Action items are tasks or updates that you need to complete, which are highlighted in the portal.
We regularly update the Partner Portal to improve features and provide new resources.
To log in, visit the Partner Portal login page, enter your username and password, and click “Log In.”
If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
Yes, you can customize your dashboard to display the information and metrics that matter most to you.
Training materials are available in the Learning Management System (LMS) section of the Partner Portal.
Yes, you can view your past tickets in the "My Tickets" section of the portal.
You can provide feedback using the ticket functionality in the portal or by contacting our support team.
No, there is no limit on the number of tickets you can raise. You can submit tickets as needed.
If you encounter a technical issue, you can report it to our support team for assistance.
Currently, the Partner Portal is optimized for desktop access. While you may be able to view it on some mobile devices, we recommend using a desktop or laptop for the best experience and full functionality.
You can view your subscription details in the subscription section of the Partner Portal. However, management of subscriptions is not available through the portal at this time.
We provide various types of support for partners, including technical assistance, functional support, help with demonstrations, billing assistance, ERP implementation guidance, and access to training resources. Our goal is to help you succeed.
Leads are assigned based on your partnership level and performance metrics.
Yes, the Partner Portal may offer integration options with various CRM and management tools. Check the integrations section for more details.
You can stay updated on new features by checking the release notes and announcements section in the Partner Portal.
You resolve customer tickets by reviewing the ticket details, addressing the issue, and updating the status in the portal.
If you need additional training, you can explore LMS for more resources or request specific training from our support team.
There are no fees to access the Partner Portal; it is included in your partnership agreement.
To log out, click on your profile icon in the top right corner and select “Log Out.”
Commitment is what transforms a promise into reality.