ERP for industrial and technical services
Assets, maintenance, work orders, spare parts and billing in one system – with no interface to maintain.
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Planned maintenance and reactive call-outs across a portfolio of customer sites, with one contract, one asset register and one invoice run behind them.
Corrective and preventive work on customer plant, where the skills, tools and spare parts are settled before the technician leaves the depot rather than discovered on site.
Manufacturers servicing their own installed base: warranty, service contracts, spare parts and the aftermarket revenue that is often half the margin.
Inspection, testing and maintenance regimes on distributed assets, scheduled by date, meter reading or operating hours rather than by memory.
A dedicated field service tool has to be integrated with whatever ERP you already run. That integration is the project cost, the go-live risk and a maintenance burden that never ends – and it is where the numbers start to disagree.
In Onfinity the service order, the spare part, the asset, the service contract and the invoice are the same records. Not synchronised copies in two systems. Nothing to reconcile, nothing to re-key, and one place to ask what a job actually cost.
A structured register of what you maintain — equipment, its location in the plant, its history and the parts installed in it. The same model the large maintenance systems use.
Preventive schedules triggered by calendar, meter reading or operating hours, carrying their own task lists, checklists, tools and expected spare parts.
Plan by qualification, availability and required tooling. Fewer second visits because the right technician arrives with the right part.
Parts reserved against the job and consumed from real stock, so the warehouse and the service order never disagree.
Contract-linked work orders, so entitlement and response commitments are checked when the job is raised, not argued about when it is invoiced.
Labour, parts and travel land directly in the order and the invoice — so profitability is reportable per job, per asset and per contract without a spreadsheet.